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The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management
ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management.
Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation—a roadmap available nowhere else.
Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place.
This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL—and transform them from a source of frustration into a source of value.
Coverage includes
- Discovering and managing your change and release management requirements
- Identifying the resources you’ll need to succeed
- Building comprehensive schedules for executing change/release management projects
- Moving from planning to real-world implementation
- Choosing the right tools—or modifying the tools you’ve already invested in
- Using change/release management to facilitate auditing and ensure compliance
- Leveraging the full business benefits of mature change/release management processes
Covers ITIL version 3
Acknowledgments xv
About the Author xvi
Part I: Planning 1
Chapter 1: Change and Release Management: Better Together 3
Chapter 2: Discovering and Managing Requirements 13
Chapter 3: Defining Change and Release Management Processes 27
Chapter 4: Building Logical Work Flows 41
Chapter 5: Completing the Implementation Plan 51
Part II: Implementing 65
Chapter 6: Choosing the Tools 67
Chapter 7: Migrating or Consolidating Data 85
Chapter 8: Bringing the Process to Life 97
Chapter 9: Choosing and Running a Pilot 109
Chapter 10: Moving from Pilot to Production 121
Part III: Operational Issues 133
Chapter 11: The Forward Schedule of Change 135
Chapter 12: Building the Definitive Media Library 143
Chapter 13: Defining Release Packages 153
Chapter 14: Auditing and Compliance Management 163
Part IV: Reaping the Benefits 173
Chapter 15: Business Impact Analysis 175
Chapter 16: Reports and Service Levels 185
Chapter 17: Linking to Other Processes 199
Index 209
- Sales Rank: #676615 in Books
- Published on: 2008-12-11
- Original language: English
- Number of items: 1
- Dimensions: 9.56" h x .72" w x 7.18" l, 1.15 pounds
- Binding: Hardcover
- 240 pages
From the Back Cover
The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL(R) (Information Technology Infrastructure Library(R)) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM(R) ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You'll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation--a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can't or won't talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book's practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL--and transform them from a source of frustration into a source of value.
Coverage includes Discovering and managing your change and release management requirements Identifying the resources you'll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools--or modifying the tools you've already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processesCovers ITIL version 3
Acknowledgments xvAbout the Author xvi Part I: Planning 1Chapter 1: Change and Release Management: Better Together 3Chapter 2: Discovering and Managing Requirements 13Chapter 3: Defining Change and Release Management Processes 27Chapter 4: Building Logical Work Flows 41Chapter 5: Completing the Implementation Plan 51 Part II: Implementing 65Chapter 6: Choosing the Tools 67Chapter 7: Migrating or Consolidating Data 85Chapter 8: Bringing the Process to Life 97Chapter 9: Choosing and Running a Pilot 109Chapter 10: Moving from Pilot to Production 121 Part III: Operational Issues 133Chapter 11: The Forward Schedule of Change 135Chapter 12: Building the Definitive Media Library 143Chapter 13: Defining Release Packages 153Chapter 14: Auditing and Compliance Management 163 Part IV: Reaping the Benefits 173Chapter 15: Business Impact Analysis 175Chapter 16: Reports and Service Levels 185Chapter 17: Linking to Other Processes 199 Index 209
About the Author
Larry Klosterboer is a certified IT architect specializing in systems engineering. He works for IBM’s global service delivery team out of Austin, Texas. He has more than twenty years of experience in service delivery, spanning technologies from mainframe to networking to desktop computing. Most of that time has been spent designing and implementing service management solutions. Larry currently works as a lead systems engineer for IBM’s large outsourcing customers.
Most helpful customer reviews
7 of 7 people found the following review helpful.
Best book on the subject
By Colin O.
I just read this book for the second time, and it's even better than the first time--now I feel qualified to write a review. In my opinion, this is one of the best books on the subject, and more actionable than the five ITIL v3 volumes developed in the UK by the Office of Government Commerce. The things I like about this book are Larry's style of writing and his organization of the materials. It's clear he knows his subject, and the author has a unique way of taking a complex and sometimes confusing topic and making it not only understandable, but actionable--something you can implement in a straightforward manner. Leveraging the intertwined relationship between Change and Release Management, the story reads much better than if they were discussed separately.
After authoring three books, it's pretty clear that Larry has a talent for reducing hard-to-understand technical subjects into logical prose for the common ITSM practitioner. This book is not for the average pedestrian (it assumes the reader has some understanding of ITIL and service management), but it's not overly technical either, and seems to have found a sweet spot of "just enough" procedural detail. The illustrations are simple yet elegant, not fancy or overdone, and very communicative.
The author's step-by-step approach takes the reader from understanding and defining process requirements and workflows all the way through implementing the new processes through tool selection and integration, data migration, process piloting, and finally broad rollout across IT. In the last two sections, Larry presents operational issues that commonly arise, as well as the integration of Change and Release Management with service level goals and other ITIL processes typically identified by senior management for implementation.
All-in-all, one of the best books I've read on these two ITIL processes.
0 of 0 people found the following review helpful.
Great ITIL v3 book for mapping the process driven change-and-release management
By Valdez Ladd
Good detailed process for change management with insights from his professional experience. The author (Larry Klosterboer) uses language that is clear and concise. Lots of real world examples.
Both change and release management (under Service Transition) and Service Operations are two of the most implemented modules of ITIL v3.
This book is worth the price as you can choose the areas needed most to help your projects move forward.
0 of 0 people found the following review helpful.
Four Stars
By Amazon Customer
Great book. Very helpful.
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